1. Acceptance of These Terms
These Terms of Service (referred to in this document as the Terms) form a legal agreement between you and Tongshan County He Xiaoli Trading Co., Ltd. (referred to in this document as the Company, we, us, or our). The Terms govern your use of the website at https://www.hexiaoli.lat and of the services that the Company offers, including computer systems design, computer integrated systems design, and related professional and technical services.
By visiting the website, by submitting an enquiry through the contact form, by placing an order, by engaging the Company for any service, or by otherwise using the website or the services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the website or the services. The website was developed and is operated by the developer HeXiaoLi on behalf of the Company.
Please read these Terms carefully before you use the website or order any service. They explain the rules that apply to your relationship with us, the responsibilities of both sides, and the limits of our liability. If you have any question about the Terms, please contact us using the details in Section 21 before you proceed.
2. The Company and the Services
The Company is a commercial entity registered in China, operating from Tongshan County in Xianning City, Hubei Province. The registered name of the Company is Tongshan County He Xiaoli Trading Co., Ltd., and its registered address is No. 137, Group 2, Shibixia Village, Dalu Township, Tongshan County, Xianning City - 437000, China (CN).
The Company provides professional, scientific, and technical services in the field of computer systems design and related services, including computer integrated systems design. These services may include the design, integration, deployment, networking, data management, and support of computer systems for businesses and other organisations.
In addition, the Company operates a trading and supply business that moves daily goods, grocery staples, farm produce, and bulk orders between producers and buyers in and around Xianning. Where these Terms refer to the services, the term covers both the systems design services and the trading and supply services, unless the context clearly requires a narrower meaning.
3. Eligibility
By using the website or the services, you confirm that you are at least eighteen years of age and that you have the legal capacity to enter into a binding agreement. If you are using the website or the services on behalf of a company, partnership, or other organisation, you confirm that you have the authority to bind that organisation to these Terms.
If you are not eligible to use the website or the services under this Section, or if you do not have the authority described above, you must not use the website or the services. We may ask you to provide proof of your identity or of your authority at any time, and we may refuse to provide services if we cannot reasonably satisfy ourselves that you are eligible.
Nothing in these Terms prevents us from choosing our clients at our own discretion, subject to applicable law. We may decline an enquiry, refuse an order, or decline to enter into an engagement for any lawful reason, including a reason related to capacity, availability, credit, or the nature of the requested work.
4. Description of Services
The Company offers computer systems design services, computer integrated systems design services, and related professional, scientific, and technical services. Computer systems design services involve planning the architecture of business computer systems, including hardware, software, operating environments, applications, and the connections between them, to fit the scale and needs of a particular business.
Computer integrated systems design services involve making separate computer systems and software applications work together as one coherent whole, so that data can move between departments, systems, and suppliers without being re-entered by hand. This may include designing interfaces, standardising data, and planning the flow of information through an organisation.
The Company also provides related services including system integration and deployment, network and infrastructure planning, data and records systems, and ongoing support, training, and maintenance. The precise scope of any engagement is defined in the written proposal, quotation, or contract agreed between us and the client. In the absence of a written agreement, the scope is the work described in the accepted quotation.
5. Client Responsibilities
For every engagement, the client is responsible for providing accurate and complete information about their business, their systems, and their requirements. The quality of our work depends in part on the quality of the information we are given. If information is incomplete or incorrect, the design, integration, or delivery may not meet the client expectations.
The client is responsible for providing reasonable access to their premises, staff, and systems during a project, so that our engineers and delivery staff can perform the agreed work. The client is also responsible for ensuring that the person who deals with us has the authority to make decisions about the project and to approve the work as it progresses.
The client is responsible for maintaining suitable backups of their own data before we perform any migration or integration work. We will take reasonable care during our work, but the client is ultimately responsible for protecting their own records. Where the client does not have a backup routine, we can arrange one as part of the engagement.
6. Fees, Payment and Invoicing
Fees for our services are set out in the written proposal or quotation provided for each engagement. Every quotation states the price, the scope of work covered by that price, and the expected schedule. We quote a price and we keep it; the quoted price will not be increased without the written agreement of the client.
Payment terms are stated on the invoice. Where no other terms are agreed, invoices are payable within the period shown on the invoice. For larger engagements we may agree staged payments, so that each stage is invoiced as it is completed. We may require an advance payment or deposit before work begins, particularly for large orders or for the supply of goods.
If an invoice is not paid by the due date, we may suspend work on the engagement and we may charge interest on the overdue amount at the rate permitted by applicable law. Where a payment arrangement is not honoured, we may decline to provide further services until the account is settled. No work is considered complete for payment purposes until it has been delivered in accordance with the agreed scope.
7. Intellectual Property Rights
The website, including its design, text, graphics, and arrangement, and all of the Company branding, belongs to the Company or its licensors and is protected by applicable intellectual property law. You may view and print pages from the website for your own lawful purposes, but you may not copy, reproduce, modify, distribute, or republish any material from the website for commercial purposes without our written permission.
Intellectual property created by the Company in the course of an engagement, including system designs, architecture documents, configuration work, software written specifically for the client, and integration plans, is owned by the Company until the client has paid the fees for that work in full. Upon full payment, the client receives the rights set out in the engagement agreement to use the delivered work for their own business.
The client retains ownership of their own data and their own materials. Nothing in these Terms transfers ownership of client data to the Company. Where a client supplies materials to us, the client confirms that they have the right to provide those materials and that doing so does not infringe the rights of any third party.
8. Acceptable Use of the Services
You agree to use the website and the services only for lawful purposes and in a way that does not interfere with the rights of others. You may not use the website to distribute unlawful content, to attempt to break into our systems, to interfere with the operation of the website, or to harass, threaten, or defraud any person.
You may not use the services to design, build, or deploy any system that is intended to commit fraud, to evade the law, to damage any third party, or to engage in any unlawful activity. We reserve the right to refuse work and to terminate an engagement if we reasonably believe that the requested work would involve unlawful or harmful activity.
You may not submit through the contact form or any other channel any material that is false, misleading, defamatory, obscene, or infringing. You agree not to impersonate any other person or organisation, and not to provide false information about your identity or the purpose of your enquiry.
9. Confidential Information
During an engagement, both the Company and the client may become aware of confidential information about each other, including business plans, customer details, system architecture, pricing, and trade secrets. Each party agrees to keep the confidential information of the other party secret and to use it only for the purpose of the engagement.
This obligation does not apply to information that is already public, information that becomes public through no fault of the receiving party, information that was lawfully known before disclosure, or information that must be disclosed to comply with the law or with a lawful order of a court or regulator. Where disclosure is required by law, the receiving party will disclose only the minimum amount necessary.
The obligation of confidentiality continues after the engagement ends. We take the confidentiality of our clients seriously, and we expect the same care in return. Nothing in these Terms gives either party a right to use the other confidential information for its own separate benefit.
10. Third-Party Services and Materials
Our services may involve the use of third-party products, including hardware, software, hosting services, and other tools. These third-party products are provided by their respective owners and are subject to their own terms and licenses, which may apply in addition to these Terms.
Where we install or integrate a third-party product for a client, we will make reasonable efforts to ensure that the product is suitable for the stated purpose, but we do not warrant third-party products themselves. Any warranty for a third-party product is the responsibility of its manufacturer or licensor, and the client may have rights directly against that manufacturer or licensor.
The website may contain links to external websites that we do not control. We are not responsible for the content of external websites or for their availability. Following a link to an external site is done at your own risk, and the terms and policies of that external site will govern your use of it.
11. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website and the services are provided on an as-is and as-available basis. We make no warranties, whether express or implied, that the website will always be available, that it will be free from errors, or that the results of the services will meet every expectation of the client.
We will perform the services with reasonable skill and care, consistent with the standards of the computer systems design industry. Beyond that commitment, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.
Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under the mandatory law of the applicable jurisdiction. In particular, consumer protection laws may give you rights that cannot be excluded, and nothing in these Terms is intended to override those rights.
12. Limitation of Liability
To the maximum extent permitted by applicable law, the Company, its staff, and its contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, loss of revenue, loss of data, loss of goodwill, or interruption of business, arising out of or in connection with the website or the services, whether in contract, tort, or otherwise.
Where the law does not permit the exclusion of certain liabilities, the total liability of the Company for all claims arising out of or in connection with the website or a particular engagement will be limited to the total amount of fees paid or payable by the client for that engagement, or to the amount required by applicable law, whichever is lower.
We are not liable for any failure or delay caused by events beyond our reasonable control, including those listed in Section 16. We are also not liable for damage to client data where the client did not maintain the backups that they were responsible for under Section 5.
13. Indemnification
You agree to indemnify and hold harmless the Company, its officers, staff, and contractors from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of or in connection with your use of the website or the services, your breach of these Terms, or your violation of any applicable law or of the rights of any third party.
This indemnity does not apply to the extent that the claim arises from our own negligence or from our breach of these Terms. The indemnity is intended to protect us from claims caused by your conduct, such as claims that you provided false information, that you used the services for unlawful purposes, or that you infringed the rights of another person while using the website.
The obligations in this Section survive the termination of these Terms and continue to apply to any claim that arises after the engagement has ended but that relates to your use of the website or the services before that point.
14. Term and Termination
These Terms apply from the moment you first use the website or the services and continue until they are terminated as described in this Section. Either party may terminate an engagement by written notice if the other party is in material breach of the agreement and the breach is not remedied within a reasonable period after written notice of the breach.
We may terminate these Terms and any engagement immediately if the client fails to pay an invoice when due, if the client is found to have provided false information, or if the client uses the website or the services in a way that threatens our systems, our staff, or any third party. We may also terminate an engagement by giving written notice where we are no longer able to perform the work for lawful reasons.
Upon termination, the client remains liable for all fees and charges incurred up to the date of termination. Any rights and obligations that by their nature should survive termination, including the obligations in Sections 7, 9, 12, 13, and 19, will continue to apply after termination.
15. Suspension and Interruption
We may suspend or interrupt the website or the services from time to time for maintenance, repairs, upgrades, or security work. We will plan scheduled maintenance to minimise disruption, but we do not guarantee that the website or the services will be available at all times without interruption.
We may also suspend access to the website or the services immediately, without notice, if we believe that the website or the services are being used in a way that is unlawful, that threatens the security or stability of our systems, or that harms any third party. Where practical and lawful, we will tell the affected person the reason for the suspension.
An interruption to the website or the services does not entitle the client to a refund of fees already paid, except where the interruption is caused by our own negligence and the law requires a refund. Where an interruption is caused by a third party or by events beyond our control, our liability is limited as described in Sections 12 and 16.
16. Force Majeure
Neither party will be liable for any failure or delay in performing its obligations under these Terms if that failure or delay is caused by an event beyond the reasonable control of the party, including but not limited to natural disasters, floods, storms, epidemics and pandemics, war, civil unrest, strikes, labour shortages, power failures, network failures, failure of public utilities, government action, and disruptions to transport or logistics.
If such an event occurs, the affected party will use reasonable efforts to inform the other party as soon as practicable and to resume performance as soon as the event is resolved. The time for performance will be extended by the period of the delay caused by the event, unless the event continues for an unreasonable period.
If a force majeure event continues for more than thirty days and materially affects the engagement, either party may terminate the affected engagement by written notice. In that case, the client will pay for the work actually completed up to the date of termination, and neither party will have any further liability for the terminated engagement.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of China, without regard to its conflict of laws principles. This choice of law does not deprive you of any protection provided by mandatory consumer protection rules that cannot be waived by agreement and that apply in the place where you live.
Any dispute arising out of or in connection with these Terms or the services will be subject to the exclusive jurisdiction of the courts of China, except where the applicable law gives you the right to bring proceedings in the courts of your own country.
Before bringing any dispute to court, both parties will make reasonable efforts to resolve the matter through discussion and, where appropriate, through the dispute resolution process described in Section 18. Nothing in this Section limits the right of either party to seek urgent injunctive or other equitable relief.
18. Dispute Resolution
We believe that most differences can be resolved through honest conversation. If a dispute arises in connection with these Terms or with any engagement, both parties agree first to discuss the matter in good faith and to try to reach a friendly settlement within thirty days of one party giving written notice of the dispute to the other.
If the dispute is not resolved within that period, the parties may agree to refer the matter to mediation or to a neutral third party chosen by mutual agreement. Where the parties agree to mediation, the cost of the mediator will be shared equally unless the parties agree otherwise.
If the dispute is still not resolved through discussion or mediation, either party may bring the matter to the competent courts as described in Section 17. This staged approach is intended to settle differences quickly and economically, while preserving the right of both parties to a proper legal remedy if settlement is not possible.
19. Entire Agreement and Severability
These Terms, together with any written quotation, proposal, or contract agreed between the parties for a particular engagement, constitute the entire agreement between you and the Company in relation to the subject matter of the Terms. They replace and supersede any earlier discussions, representations, or agreements on the same subject.
If any provision of these Terms is found by a court or authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or will be severed if it cannot be modified, and the remaining provisions of the Terms will continue in full force and effect.
The failure of either party to enforce any provision of these Terms at any time will not be treated as a waiver of that provision or of the right to enforce it later. A waiver of any provision will be effective only if it is made in writing and signed by the party giving the waiver.
20. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business, changes in the law, or improvements to the website and the services. When we make changes, we will post the updated Terms on this page and update the last updated date at the top of the document.
If a change is significant, we will draw attention to it so that you have the opportunity to review the revised Terms before continuing to use the website or the services. Where a change affects an existing engagement, we will notify the affected client in writing and, where necessary, agree the change with the client.
Your continued use of the website or the services after revised Terms have been posted means that you accept the revised Terms. If you do not accept the revised Terms, you should stop using the website and the services, and contact us to discuss any existing engagement.
21. Contact Information
If you have any questions about these Terms, or if you need to give us any notice under these Terms, please contact us. We are glad to explain any part of the Terms in plain words before you commit to using the website or the services.
You can reach us by email at reply@hexiaoli.lat, by telephone at +13093012499, or by post at the registered address of the Company: No. 137, Group 2, Shibixia Village, Dalu Township, Tongshan County, Xianning City - 437000, China (CN). Notices relating to these Terms should be sent in writing.
We aim to respond to all correspondence within a reasonable time. If you are writing about a dispute, please refer to Section 18 so that we can handle your message through the agreed process.